DARCARS Toyota Collision Center

Reviews about DARCARS Toyota Collision Center

• Eugenia Martchenko

  Apr, 06 2018
  ★ ☆ ☆ ☆ ☆
  Never going back to this place. I had originally gone there in 2016 when I had an accident because it is a Geico express center. I didn’t know anything about this place at the time and got nervous when I saw all of the negative reviews. Thankfully, they did a good job on my car. Fast forward to December, 2017..I was rear ended by someone. Since he had Geico, I decided to go back to this place because they did such a good job the previous time. BIG MISTAKE!
  
  The repairs took a little over a week. When I got my car back, everything looked alright. Within about a day or so, my engine light came on. I had no idea if it was a coincidence or actually related to the accident and repairs. I decided to take the car in to the dealer, just in case it wasn’t accident related and was something major that was still under warranty. I find out that it’s a minor issue..some wire problem that they say is definitely due to the fact that someone went in and messed with the wires (they had replaced a fan right by the battery). According to the dealer, someone had also left a tool inside my car. Are you kidding me???? Of course when I called the adjuster, he said I had to bring the car back in to the collision center to get it fixed. I was going on vacation at the time, so I had a family member drop it off for me and pick it back up.
  
  Fast forward to when I get back from vacation... the minute I get in my car, I notice something is off. First, my backup camera doesn’t work, and second, there is a light in the back that’s missing. Just a big hole where it used to be. I bring the car back in, second time AFTER repairs and they tried to say it wasn’t anything they did. Right, because the light would just disappear on it’s own and the camera would stop working. Anyway, they finally fixed both issues. But I had to bring the car back in TWICE. I can understand once, if an issue comes up that wasn’t detected initially. Twice is completely unacceptable. Whoever worked on my car clearly didn’t check their work to make sure everything was alright, very lazy and unprofessional. It’s pathetic.. and I ended up wasting my time dealing with issues that could have been easily avoided.

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